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Shipping - Australia Wide 

 

The Makeup Chest uses Australia Post to deliver their products this service is registered allowing your order to be tracked.

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Flat Rate shipping of $8.00 on all orders under $70.

All orders over $70 dollars have free standard shipping.

 

Express Shipping cost is $25.00 on all orders.(As Australia post is experiencing delivery delays due to covid we have suspended Express shipping for the moment).

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Please note If the customer accidentally inputs the wrong address or needs to add something to their order, they have a window of 2 hrs(from time of purchase)  to contact us via email at Erin@themakeupchest.com.au to edit these details before we dispatch the order.

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Please note: Due to Covid-19 Australia Post is currently experiencing delivery delays due to the high volumes of parcels. 

 

Change of Address

If after placing an order a customer chooses to contact the courier service privately to request a change of address or a safe drop. TheMakeupChest is no longer liable if the order get lost in transit.

 

USA International Shipping

international shipping is calculated by  weight under 500g is $26 AUD over 1kg is $42 AUD 

Please Note: Due to Covid-19 Australia Post is currently experiencing delivery delays due to the high volumes of parcels.

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Returns Policy 

Refunds/Returns

When the product is opened unused or tested and not faulty a refund cannot be given. We will happily exchange for incorrectly supplied product or faulty product as in accordance with the Australia Consumer Law. Please choose carefully as we do not refund or exchange for change of mind or on sale items. For returns to be accepted you must contact us via email address erin@themakeupchest.com.au and notify us of the incorrectly supplied or faulty product once we have confirmed. You can post the item back as long as it has not been opened and is undamaged and in its original packaging. Due to hygiene we cannot accept items that have been opened or used. Please note the customer is responsible for the shipping costs associated with the refund.

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